CUSTOMER AGREEMENT: This Agreement is between VirtualToursGTA ("VirtualToursGTA") and you ("you" or "Customer"), as an authorized user of VirtualToursGTA, and governs the terms and conditions of your use of VirtualToursGTA services. This Agreement, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by VirtualToursGTA (collectively, the "Agreement"), constitutes the entire agreement between VirtualToursGTA and you regarding VirtualToursGTA Services, and supersedes all prior agreements between the parties regarding the subject matter of this Agreement. For purposes of this Agreement, "VirtualToursGTA" or "Services" are defined as any and all services provided by VirtualToursGTA to you either now or in the future. By using/ordering any service on VirtualToursGTA website, you confirm your acceptance of, and agree to be bound by, this Agreement.
In this Contract the terms "VirtualToursGTA", "we", "our", and "us" refer to VirtualToursGTA, a division of TradesDirectory.ca Inc., and "you" and "your" to refer to the person or company that is identified on the application form of our website as our customer. "Service" means VirtualToursGTA offers Services described on its website http://www.VirtualToursGTA.com. Individually, the Services are but are not limited to:
Virtual Tours GTA possesses full and complete ownership of any and all images, virtual tours and website that we have been contracted to produce. There is no other entity with rights or ownership of images, virtual tours and the website produced by Virtual Tours GTA, unless Virtual Tours GTA has given them a written permission. Virtual Tours GTA authorizes its clients to use the images, virtual tours and website produced for the sole purposes of marketing their property for sale (website(s), newspaper advertisements, TV) and for any other advertising related to the sale of the property.
Virtual Tours GTA does not authorize use of any materials we produce (i.e. Feature Sheet PDF files, photographs, etc.) for listing presentations or any other soliciting of new business without expressed consent and approval from Virtual Tours GTA.
Any pictures taken or virtual tours made of real estate properties become the property of Virtual Tours GTA and we reserve the right to use these pictures or virtual tours in any promotional activities and/or advertisements in print media, internet, television or radio. But no identifiable information (car license plate numbers, home addresses, etc.) that may get captured in our work will ever be released to anyone and will be blurred out before such pictures or virtual tours are used for said purposes.
All content and virtual tours are to follow the bylaws of all governing real estate associations and boards. If these requirements are not met it is the realtor's responsibility to contact VirtualToursGTA.com to adhere to the bylaws.
You hereby acknowledge and agree that VIRTUAL TOURS GTA and its suppliers will NOT be liable for any delay, outages or interruptions of the Services. Further, VIRTUAL TOURS GTA shall not be liable for any delay or failure to perform its obligations under this agreement, where such delay or failure results from any act of God or other cause beyond its reasonable control (including, without limitation, any mechanical, electrical electronic, communications or third-party supplier failure).
All information displayed on the Site is believed to be accurate but is not guaranteed and should be independently verified. No warranties or representations are made of any kind. Upon request information and photographs can be altered or removed within a reasonable time period. VirtualToursGTA.com is not responsible for the contents in the photographs. If some of the contents are unsuitable it is the responsibility of the advertiser to request to have them removed or changed. Virtual tours advertised on the site may have been sold conditionally or sold outright. It is the advertiser's/agent responsibility to remove a virtual tour when a listing is not active. Advertisers/Agents can remove a virtual tour by contacting a VirtualToursGTA.com's representative.
VirtualToursGTA.com does not guarantee information found on third party links off of the website and the content of third party links is the responsibility of the advertiser/agent. Upon request third party links can be removed within a reasonable time period.
We will provide you upto 10 to 20+ images for MLS system within 24 to 48 hours and final link to the virtual tour in 2 to 3 days. You are allowed to make miner changes (re-arrangement of pictures and changes in write up) within 12 hours after the virtual tour is published online, after that $40.00 charge will apply. All branded or unbranded virtual tours are published on client's request online, as all clients are given a choice to select branded or unbranded virtual tours. So all publish virtual tours are agent's/client's responsibility. Once the branded or unbranded virtual tour/photos only with slideshow is published there will be additional charges to make any changes. Your virtual tour/photos only with slideshow will not be published or Unpublished unless we receive all outstanding payments due. If we do not receive the payment, virtual tour/photos only with slideshow will be published with your name/company and watermark "Charges are pending"
A 24 hour phone/email cancellation notice will be required prior to any appointments. Otherwise a $25 late cancellation fee will be charged and no further work will be done until this charge is paid in full. It will be the responsibility of the client to make sure the premises is ready for a virtual tour before the agreed upon appointment time. If we are required to wait past the appointment time so the premises may be cleaned/made presentable or for any other reason cannot be worked on by us at the given appointment time, the appointment will either be re-scheduled for a $40 re-schedule charge, or if the client is unable to re-schedule, a charge of $20 per 30 minutes will apply for any time we have to spend waiting past the agreed upon appointment time. These charges will also have to be paid upfront in full before any further work will be done. While we at Virtual Tours GTA strive for the best quality in our work as we do not take any responsibility for the quality of photos/virtual tour or offer any refunds after the work has been published/delivered.
While we ensure your property looks amazing online, we do not stage homes. The photographer cannot and will not: move furniture, clean, dust, move garbage or belongings, pick up and/or move clutter (toys, dirty dishes, dog toys, etc.). Please ensure that all the light bulbs in the ceiling fixtures and lamps are working. As well, no vehicles should be in the driveway. You may choose which name to use when describing photographed areas - i.e. Front Exterior, Living Room, Kitchen, and Master Bedroom etc, any specific angel of any photograph. If not described/instructed or not presence of the agent/client our photographer will use their own discretion and imagination. It is Agent's/client's responsibility to provide clean property without any clutter, toys, dirty dishes, dog toys, office material, files, disrespectful behaviour of tenant, occupant/home owners etc.) In case of selecting, "Neighbourhood Attractions up to 10 Photos* the agent/home owner has to provide the locations/addresses prior to the photo-shoot as the photographer will not do any research. In case of a branded 360 virtual tour, please send us the agent name, logo, picture, contact information and property information to be placed on the virtual tour website and feature sheet. If the above is not provided on the same day or within 24 hours, our designers will publish the virtual tour website/brochure with incomplete information and no refund will be issued.
The home/business place MUST be ready for the photographer when he/she arrives. Upon arrival, our photographers can wait no longer than 15 minutes for additional home/office/business place preparations. In case of any delay occurs, your virtual tour will be rescheduled and you will be assessed a $40.00 rescheduling fee. After the original session, if for any reason, the photographer has to re-photograph any part of the property, full charges will apply.
Additional travel surcharge will be applied if the virtual tour location is outside our regular GTA service area. $20.00 will be charged if the location is beyond the 25 kilometers radius of our office location. A charge of $0.85¢ /km will be charged if the location is beyond the 40 kilometers radius of our office location. 407 ETR Charges are included in the above price.
360 Panorama spins $19.99/each (Camera spinning on its axis) must be ordered at the time you place your order. We can not add additional spins after the property has been photographed. However, if required same charges will apply. Similarly no changes will be made after video is published online however if required same charges of video making will apply.
After you submit your credit card information online, your credit card will be processed on "Moneris" A Canadian based credit card payment processing company. You have an option to pay through email transfer at sales@virtualtoursgta.com. processing fee will not apply.
If you have any questions or concern please contact us.